Left out in the cold by Creative Memories? I’m here to help

creative-memories-bankrupt2Creative Memories filed for bankruptcy earlier in 2013, and here in Australia the company is no longer trading. The Creative Memories demonstrator network has been taken over by Close to my Heart.

The future is uncertain for all of Creative Memories products, let alone their digital scrapbooking offerings.

But what about your Storybooks?

I've you've been using Storybook Creator, you will know that there's been a few changes over the past couple of years, and as of today you can no longer print your books through Creative Memories.

The Storybook Creator software is licensed to Creative Memories so there's a chance this software may be re-released by the owners.

NEWSFLASH: You will be able to use Panstoria Artisan to open your Storybook Creator pages and use your supplies again! Panstoria's Historian replaces Creative Memories Memory Manager.

NEWSFLASH FOR AUSTRALIA: It's been announced that Panstoria have released their MyStory system to replace Storybook Creator and will allow you to print your Storybook Creator projects. Learn more here

If you have access to your existing software, I would strongly recommend you use the File - Save as feature to save all of your pages as JPG files so that you are able to print them using other photobook systems, such as Shutterfly's digi scrap style.

Where to from here?

As Creative Memories digital products are a sinking ship right now, you may be wondering what your options are.

I have coached a number of Storybook Creator users and am happy to say that Photoshop Elements is the perfect thing to replace it.

One of my students Gee Zee shares:

Storybook Creator did have a Mac version at one time and I thought it would still be available. At least hoped it would be even with all the news about Creative Memories filing Bankruptcy. Alas, that was no longer an option.

So I have downloaded PSE and 1have been finally following my lessons from Melissa. I am finally ‘Getting It’. I promise you that if Melissa can get me past that mental block, she must be something special. I asked her if I could share with you how wonderful she is

- See more at: Messtaken Identity

If you are keen to continue creating digital pages I recommend that you download a free 30 day trial of Photoshop Elements here. Just click on the try it button.

Get Started with Photoshop Elements for Scrapbooking

If you want to scrapbook in Photoshop Elements you'll love Digital Scrapbooking for Absolute Beginners.

Digital Scrapbooking for Absolute Beginners will take you from the very beginning and walk you through step by step through the process of building a layout. You’ll follow along with Melissmea, using the same supplies as she does and in the end you’ll be thrilled with your new digital scrapbooking skills.


Rescue your Photos from Creative Memories Memory Manager

As for photo management, Creative Memories Memory Manager stores your photos in its own proprietary format, meaning you need the Creative Memories Memory Manager software to view your photos.

You'll just need to export the contents of the vault in Memory Manager  into a folder so that you can import them into Photoshop Elements.

Head to the Vault Menu, then click export vault. This is an essential step to be sure you keep all your metadata and story information. (If you keep the photos as they are in MM you will be able to import them, but will lose the tagging and stories you've added in MM.)
Be sure to export the vault as the first step. When you move to PSE Organizer, it will work with your photos where they are stored doesn't move/copy them into a new location.
To  learn more, I have a class specifically teaching how to organize your photos with Photoshop Elements.
Get Organized: Photos will walk you through collecting all your photos into one home base and getting them organized with the automatic organizing features in Photoshop Elements Organizer saving you hours of tedious tagging.
get organized photos

Are you wondering how to continue without Creative Memories?

Let me know if you have more questions in the comments, I'm keen to help.


Related Posts Plugin for WordPress, Blogger...
  • Kathy Simkins

    I had the Creative Memories programs from the very beginning. They had several problems. When I updated computers there was always a problem with them saying that I had used my limit on how many computers I could put the software on. Very discouraging to pay for a software program and only have it on your computer for 2 weeks and have your computer crash. I was so mad that I swore I would never buy any software from them again. Their paper scrapbooking tools were some of the best on the market and I still use them for lots of things. It is too bad that they have gone under.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Kathy – sounds frustrating! Did you move over to PSE for your digital scrapbooking then?

      • Kathy Simkins

        Of course! I have been trying to learn on PSE 9 with some success. I have PSE 11 that I haven’t installed yet. Life has been too busy this summer to even catch my breath. I have a goal of taking all of tomorrow afternoon to do your free classes that you have e-mailed to me. I have to do something creative for myself or I am going to go nuts. I am so far behind with my scrapbooking that I know that I have to just move forward. I have 10 grandchildren. I was doing really well with keeping up with them as they were coming along and then the “cousin twins” came along. Both of my daughter-in-laws had a baby on the same day in the same hospital! The first girl born in my husband’s family in 62 years and that afternoon a little boy. They just turned 6. There have been 3 more little ones since and I am just swamped. Digi scrapping has to be the answer. I am seldom home and I can’t take my paper scrapping with me to tend the kids, So I will be spending a lot of time with your voice in my ear. I have ordered your wonderful starter kit so at the very least I can learn how even if I don’t have it all together to actually get it done.

  • Amanda

    Hi! So glad to find this page. I was googling what to do with my photos now that CM is gone–I never used Storybook Creator much, and I’m familiar with Photoshop, so I’m not too worried there (except for the cost of Photoshop). My concern is how to move my photos out of their “memory vault” without losing the metadata–I’ve journaled about a bunch of my photos. Is there a way to get all that info, not just the images, out of Memory Manager?

    Thanks so much!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Amanda

      I’ve had a look, but all I can find it this: http://media.creativememories.com/PDFs/MoveMemoryManager.pdf

      BUT I’ve asked on their Facebook page and will be back if/when I get answer :)

      Thanks for your comment!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Here’s their response :)

      Share your photos to a file on your desktop or wherever you want. – JodieR
      Oh and if you open up your vault you will see that they never stopped being normal files, they’re just not organized in a logical manner – JodieR

  • cassandra Brown

    my pc crashed I have the Memory manager and storybook cd 2 I paid for the digital download of 3 & 4 but I went to reinstall them and I can’t.. what do I do.. I paid for the programs but because the site is no longer up I can’t activate the programs.. uggg help plz…. KittensKreations3@yahoo.com

  • Carrie

    I opened Memory Manager a couple of days ago, and I can no longer open my memory vault. It is no where to be found. Do you know what that could mean? Are all my pictures gone or do you think they have been moved around with the new ownership? Any help or suggestions would be greatly appreciated!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Carrie – Panstoria owns that product so I’d suggest you email support@panstoria.com

      Hope this helps

      :) Melissa

  • sharie collings

    I had the program and I was just learning it and now my husband reformatted my computer. what should I do now?

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Sharie

      You can download and install the new My Story software here:

      That way you can open your old pages and save them as JPG files for printing.

      I hope this helps!

      :) Melissa

  • Left in the Cold

    My question is where to get the digital albums printed? I have my 2013 album complete and no where to get it printed with the same high quality of CM.

  • Kristi Bowman

    Hi! I have Memory Manager 4.0. I hadn’t used the program in a few months, but over the holidays went to add pictures to the vault. When I open the software, the program recognizes my memory vault, the data and cover photo. However, when I click on my media library I see my vault details and the thumbnail names, and files for images but can not access or see any images. I was concerned it was related to MM and decided to take the plunge and purchase Historian. Unfortunately, the same problem happen. The Panstoria tech suggest might be a problem with my external hard drive. I have looked on my hard drive an can see only the CM, MM, and SB files but I feel like my pictures are “stuck” in the vault. I think I need the software to view the vault, but I can not access the vault thru either software programs. Feeling scared right now….does any one know if there is a way to get your images out of the vault format. I don’t really care about the software right now – just don’t want to loose over 23,000 images. If you can advise or direct, I would appreciate it. Thanks!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Kristi

      You can certainly get your photos out of the vault.

      Go to the Vault menu, then Export Vault.

      All of your photos will be safely exported :)

      If somehow the external hard drive has changed its drive letter (say from e to f) that may be causing the problem.

      Let me know how you go.

  • NL

    I think I am very confused………..can I move my CM MM files into PE9?

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      You can certainly get your photos out of the vault.

      Go to the Vault menu, then Export Vault.

      All of your photos will be safely exported :)

      then you just import those photos into the PSE9 Organizer.

      i hope this helps

  • Christina Burbridge

    When I transferred from MM3 to MM4 many of my pictures are white squares with red X’s on the thumbnails. The picture is still there but I cannot see them without going into each one individually. Can I fix this in MM4? Will I need to purchase Historian? Will that resolve the problem?

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Christina it sounds like you need to regenerate the thumbnails.

      I suggest you contact Panstoria for help on this. :)


      :) Melissa

  • Scrap’n_Mimi

    So the big question is Panastoria or PS for a SBC 4 & MM 4 user??? I have lots of digital content not all cm

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Mimi

      It depends :) If you want it to be similar to CM SBC, then go for Artisan. (not sure if CM products carry over)

      I personally recommend Photoshop Elements as it’s super popular so easy to get help with. Plus the Organizer is pretty automated and you spend less time tagging (photos).

      • Scrap’n_Mimi

        Are CM products useable in PSE?

        • http://digitalscrapbookinghq.com/ Melissa Shanhun

          You can use the unpacked files in PSE, as they are PNG and JPEG images, but the .package files and the templates (.page files) won’t work in PSE.

          I hope this helps!

  • Kari Bradshaw

    I will save all my album pages as Jpg’s so I can print elsewhere but is there a way that I can export my SBC content that I purchased so I can use that in a new format as well or is ALL of that money lost? I had purchased a lot of content as an ex consultant…

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Kari

      I’ve spoken to a friend of mine who’s a bit of an SBC expert and she said:

      The content is on the hard drive, but all bundled into a .package file that no one knows how to use outside of the software.
      In my mind, there are two options;

      1. Purchase Artisan http://www.digitalscrapbookinghq.com/artisan

      2. If you still have the software, you can manually save each embellishment. Karen did a video on this and it’s at the bottom of her videos page here: http://photoskeptalive.com/?section=videos

      Hopefully this will be some help to you!

      Let us know how you go.

    • Kathy

      Have you printed the pages you saved as jpgs? I’m wondering at the quality of the pages saved in this format and then transferred to another program/website for printing. TIA.

      • Kari Bradshaw

        I haven’t printed yet. I have 2 books ready to print but haven’t actually purchased/printed them yet.

  • Clancyam

    Gah! PSE is horrible! It is so not user friendly at all – I cant even get photos to upload without having two different parts open. Why so hard? #wasteofmoneyforme :(

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Sorry to hear you are having issues with PSE Clancy. Not sure what you mean by having two parts open.

      Are you trying to upload photos to Facebook/Flickr etc?
      Or are you trying to download them from your camera/card to your computer?

      I’d be happy to help!

      :) Melissa

  • Renee

    a little late to the discussion. can i download my current photos that are in memory manager into photoshop elements.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Renee

      For CM Memory Manager, just go the vault menu and export the whole vault to your home base folder for your photos. All the metadata (story information) will come along with them.

      You can then import them into Photoshop Elements :) I hope this helps!

  • Kellie

    My computer crashed, so can no longer pull up the software to access the vault. Plus, my external hard drive back up got broken for me by some un-named family member. I had a software developer write code to not only help me get all 10 years of photos, but in the categories I had put them in. I am putting them in Photoshop Elements, a company that seems to have good staying power. I feel sorry for everyone out there suffering through this, but there are solutions. Good luck!!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Oh Kellie I’m sorry to hear that you had this hassle. Adobe is pretty committed to their systems – PLUS you can write the metadata to file easily (File – Write Metadata) to keep everything secure!

  • Melodie

    I have spent hours tagging all my content in CM Storybook 4.0. Does Photoshop have the capability to tag embellishments and paper? Second question can I import all the tags that I have already created into Photoshop? I have over 400 personal art kits and I like to use different embellishments from different kits to create a project. I would hate to lose all that work and have to start over.
    Also can Photoshop create a calendar event list that will populate birthday and anniversary dates into a new calendar each year?
    Thank you for your great knowledge on digital scrapbooking.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Melodie

      Photoshop Elements certainly does. I have a class all about PSE Organizer here: http://digitalscrapbookinghq.com/gosupplies

      I don’t know if the tagging will come through, but I’m asking a friend who’s more familiar with SBC to fill me in on that one.

      As for the Calendar even list, I’ll have to look into that further too. I know you can create a calendar though.

      Thanks for your comment!

      :) Melissa

  • Kathy

    I’ve been out of digital scrapbooking for a little. Do you have success with creating pages in Creative Memories’s Storybook Creator Plus and then getting Shutterfly to print them in books? Should I export the pages as .jpgs and them import into a Shutterfly book? I know how to do that, I’m just not sure of the quality of the print if I’m saving the entire page as a .jpg and then trying to print as an 8×11 page in a book. I tried to do that but have no way to zoom the preview on Shutterfly to know about the quality. I don’t want to not use my SBC as I have a ton of content and I’m adept at the program. But I’d rather not pay panstoria’s price if I don’t have to. I have a little guy who is turning 1 in a few weeks and I’d like to make his first book. TIA!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Kathy – Yes, just save them as the high quality (larger file) jpg. The easiest way toi know if they will print well is to check the pixel width – if it’s more the say 2000 it will look just fine at 8×11

      • Kathy

        Thank you so much for your reply. It’s approx 3375×2625, so I guess it’s fine.

        • http://digitalscrapbookinghq.com/ Melissa Shanhun

          Yes! :) Hopefully they will turn out just perfect for you!

  • Linda

    Hi Melissa, I have two album covers I would like printed. Any suggestions?

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      I’d save them as JPEG files, then upload them to your favourite online printing service :) Hope this helps!

  • Angie Neff

    I cannot open mm3.0 at all, I get an error stating that it can’t be opened. IS there a way to get around this problem to get to my vaults?

    • Karen Siegel Fitting

      Angie, your pictures are still on your hard drive, but maybe not organized the way MM did. BUT they ARE there. My first suggestion is to go buy Historian as it will automatically sync with your MM vault.

      If you prefer to do something else, here are some ideas for helping to find those pictures. If you remember the name of your vault, you can search your hard drive for it. Then under that directory (folder), look for a folder called Items. Inside that is a bunch of folders named as numbers (00, 01, 02 etc). That is where your pictures are located. MM (and Historian) does it that way to help prevent accidental deletion.

      I hope this helped! Feel free to share your additional questions. Cheers!

      • http://digitalscrapbookinghq.com/ Melissa Shanhun

        Thanks Karen for your input! :)

  • Jennie

    It seems ridiculous to ask for clarification but if I export my vault to PSE, all of the details attached will show up in the new program? The name of the photo, date taken and story attached to the photo? I have a bazillion triplicates in my Memory Manager (from merged vaults) and I would like to thin it down. (Most of the extra copies don’t have names and stories, only one of them, if that even matters.) I simply need a way to thin the vault without having to manually delete the extras…………is that possible? I have MM3 but know I will need to upgrade to something else when this PC quits.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Jennie – not ridiculous at all. :)

      Just export to the vault then all the metadata (names/photos/date/story) is written into the JPEG file

      I am not sure about duplicates in MM3, but PSE doesn’t import duplicates (BUT I’m not sure exactly how it deals with files with metadata vs without). What you can do is export all the vaults then run a duplicate photo finder program to clean it up first. I’ll see if I can find one to recommend to you. What version of Windows are you running?

      :) Melissa

    • Karen Siegel Fitting

      Hi Jennie, Memory Manager does save the meta data to the photo file. So when you import those files into PSE I’d expect the data to be there. I’ve not tested this so I suggest you try one or two photos (especially ones with stories) and try it first.

  • Jeanna

    I had MM 3 and my computer did an update so MM3 no longer worked. I upgraded to Historian so I could access my vaults. I exported one of my vaults and imported it into PSE13. The story info didn’t import into the program. The date is also incorrect on many of the pictures that I scanned in. I think it’s using the scanned date and not the real date I typed into MM. What other options do we have to retrieve all that information added to MM and now stuck in the program besides using Historian? What if Historian goes away like MM did? I have spent hours tagging and adding stories to 25,000+ pictures.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      If you export the vault it should write this information to the file.There are several places date metadata is stored. Perhaps we need to look closely at the files. You are welcome to email one to help@digiscraphq.com and I’ll see what I can do.

  • Jeanna

    I have done more research on metadata and found it embedded in the details of the picture. PSE does not put the “story” information in the “notes” information. It is under metadata – user comments, which is hard to find. I know now that I can find the information that I’ve put into MM and Historian outside those programs if I need to. What a relief! For now I will continue to use Historian, but if there is any sign they will be going out of business, I will immediately upgrade to PSE or a similar program.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Jeanna! I’m glad you worked it out. I am in Australia so only just got up to see your comment.

      Adobe doesn’t display every field in the PSE file info tab (but they’ve had this field mentioned to them so perhaps in the future?), but you should also be view the metadata in Windows also in the Details tab of File Properties on your images

    • Karen Siegel Fitting

      Jenna, I’m glad you found that the data is intact! Panstoria (the company that makes Historian) is committed to sticking around so my fingers are crossed. I’m in the process of doing a video about meta data in Historian so stay tuned!

      Cheers, Karen

  • ScubaJen

    Do you know of anyway to print books that were made in the Mac version of Storybook Creator?

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Hi Jen – you can save the pages as JPEGs then upload them to any printing service. I hope this helps!

  • Melissa

    This may have already been addressed, but I haven’t read all the comments…. My Computer crashed and I had to buy a new one. I was able to save the hard drive and recovered all of my photos on the new computer. But as you know they are filed randomly. I have PSE. I put all the pics into PSE, please tell me I don’t have to re-tag everything. They are all still in their random folders. How can I type in birthdays and find all my birthday pictures again, or Michigan and find all our vacation pictures, without spending hours scavenging through 70 folders? Please help!!! Thank you!

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Writing the Metadata is a setting, so if you had it set up to write metadata the tags *should* be there and easy to find in PSE. Here’s a video from my friend Karen about it.

  • Jennifer Norman

    I had Memory Manager on my laptop a while back, and it accidentally got deleted. I can still see all my pictures, but they are all just a little bigger then a thumbnail. Is there anything I can do to get the regular sized picture back? I don’t believe I have the disk anymore for Memory Manager, and if I do I have no idea where it is

  • Daniella

    I need to find my activation code for SBC 4. My computer crashed and I was not able to keep any programs. I have found my codes for my product I have bought. Can anyone help me find my code so I don’t lose all my albums I have done. Thanks.

    • http://digitalscrapbookinghq.com/ Melissa Shanhun

      Sorry Daniella – even if you had the activation code it won’t work. You’ll need to purchase Artisan (http://digiscraphq.com/artisan) to be able to open your albums now – unless you exported them all to JPEG files.

      • Daniella

        Thanks Melissa, I did purchase artisan, but I am having trouble with that one too. I tried to activate, I entered the number but could get no further. The only option was to cancel.

        • http://digitalscrapbookinghq.com/ Melissa Shanhun

          Hi Daniella – are you using the new Historian code? If so Panstoria will need to help you – email support@panstoria.com. They are usually very prompt to reply

        • Karen Siegel Fitting

          Hi Daniella,

          How long ago did you purchase? Although it shouldn’t matter, that is helpful information to know. May I also suggest you try to login to your account at Panstoria as they show all your activation codes. It could be that there’s a typo.


  • Thomas McDonald

    I upgraded to Windows 10 and cannot open Memory Manager, I have backups of the Vault will that work to move Photoshop elements or do I need to move the backup to another Win 7 machine and open it to export first?